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turnitin User Education Program ua

1. Who can use Library facilities and services?

  • Students
  • Staff (academic/non academic)
  • Teaching Engineers
  • Research Officers
  • Research Assistants
  • Registered Members

2. How can users borrow Library materials such as books?

Through two (2) methods:

  • Circulation Counter
  • Self Check Out Machine

3. How do users return Library material?

Through two (2) methods:

  • Circulation Counter
  • ‘Book Drop’ Machine

4. What types of material can be borrowed and for how long?

Information about types of material can be borrowed and length of loan period can be obtain at the Circulation Counter and Library’s website.

5. What are the functions of a User Account?

Through a user account, a user can perform several transactions such as online renewal, book reservation and others.

6. How do new users obtain the IDs and passwords for their user accounts?

For new users, ‘Patron ID: Students ID/Staff ID’ and ‘Password: 1’. For further information please refers to the Circulation Counter (06-3316830/6831).

7. What happens if users forgot ID and password for their user account?

Users can refer to the Circulation Counter (06-3316830/6831).

8. How to renew books/materials through online?

Log in to User Account through Library website. Click on ‘On-loan Item’ and choose the book which book from the list of borrowed books/materials. Finally, click on ‘Renew’ at the bottom of borrowed list. For pictures guideline: Library Website – e-Guide – Student and Academic – Renew Online.

9. What are the functions of the User Advisory Desk?

On duty Librarian will provide user advisory services such as :

  • Searching materials/information
  • Inter Library Loan (ILL)
  • Advisory Services
  • Reference Questions
  • Book Suggestion
  • WebOPAC Usage
  • Searching Online Database

10. Does the library provide a media collection?

Yes, media collection such as CDs, DVDs, Videos and others. All borrowing and inquiries can be made at the Circulation Counter.

11. Who can participate and join the User Education Program?

The reference and reader advisory services are directed specifically at the student, research officer and research assistant. Applications can be made at the user advisory desk.

12. What is Inter Library Loan (ILL)?

ILL is a service where users can obtain materials from other institutions (IPTA/S) through Universiti Teknikal Malaysia Melaka (UTeM).

13. Who are eligible to use the ILL services?

Staffs and students of UTeM. The Form can be downloaded from Library Website. A completed form can be sent through two (2) methods:

  • Softcopy: E-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Hardcopy: Submit to user advisory desk